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Open Access Green as soon as Postprint is submitted to ZB.
Informationen für das Qualitätsmanagement im Krankenhaus : Zur Funktion und Methodik von Patienten- und Personalbefragungen.
Med. Klin. Intensivmed. Notfmed. 97, 104-110 (2002)
Background: For quality management to be both systematic and realistic, a wealth of information is needed on the experiences patients as well as staff have in the hospital's daily running. This makes patient and staff surveys imperative to prudent quality management.Topic: The following article describes essential points for such studies to become methodologically sound and for their results to be of practical relevance. It is emphasized that the surveys' main purpose - i.e, to stimulate measures for improving the quality of care - can only be fulfilled when hospital staff, with the resolute support by its directors, is being successfully involved in these studies during all stages.
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Publication type
Article: Journal article
Document type
Scientific Article
Keywords
Patientenbefragungen; Personal-/Mitarbeiterbefragungen; Qualitätsmanagement im Krankenhaus
ISSN (print) / ISBN
2193-6218
e-ISSN
2193-6226
Quellenangaben
Volume: 97,
Pages: 104-110
Publisher
Springer
Reviewing status
Peer reviewed